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Telling your landlord about other structural issues

Write to your landlord to let them know about broken or damaged parts of your building. It’s good to have it in writing!

A letter you can copy

What to do:

  • Copy and paste the text below into an email or document.
  • Replace any text [in brackets] with your own information.
  • Delete any information in {curly brackets} that is not relevant.
  • Send the email to your landlord, or print out the document and send it by post.
  • If you are sending by post, keep a copy for yourself and a record of the date that the message was sent.

[Your address]
[Today’s date]

[Name of your contact or landlord]
[Your landlord’s address]

[Your rent/tenant ID number]
{REF: any reference number you were given when previously raising this subject}

Dear [your landlord’s name],

I am a tenant of [name of your block or building] and I am writing to inform you of some structural issues with the building.

{Parts of the cladding on [location] are coming loose/are about to come loose}
{Ceiling/floor/wall panels are missing/coming loose in [location]}
{Windows are cracked/missing/broken in [location]}
{Balconies/walkways are unsafe/at risk of becoming unsafe}
{Doors in [location] are broken}
{The lift is broken/unsafe}
{Stairs are unsafe/Tiles are coming off the stairs/Bannisters are broken/damaged}
{[Other issues]}

This has been the case since [month or year when you first noticed the problems].

As you can imagine, these issues are of some concern to myself {and other tenants} {,especially as this [creates access issues for disabled tenants/presents a danger to young children/could be the cause of a bad accident/could allow intruders access to the building/has an impact on temperature levels within the flats/is allowing water into flats} .

Could you tell me when a structural survey was last conducted for this block, and any work that is scheduled towards the repair of the problem{s}?

I would also be glad if you could contact me at your earliest convenience so that we can arrange a date when you might visit to assess the damage for yourself.

I look forward to receiving your reply by [date, two weeks in the future] at the latest.

Yours sincerely,
[sign your name]
[print your name]

If you don’t get an answer within two weeks