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Making a complaint about pests or vermin in your flat (including mice, rats, cockroaches, fleas, bedbugs)

If you have pests in your flat or tower block, you can use this letter to write to your landlord about it.

A letter you can copy

What to do:

  • Copy and paste the text below into an email or document.
  • Replace any text [in brackets] with your own information
  • Include details {in curly brackets} if they are relevant, or remove them if they are not.
  • Send the email to your landlord, or print out the document and send it by post.
  • If you are sending by post, keep a copy for yourself and a record of the date that the message was sent.

For most letters, we recommend asking for a response within two weeks, but in the case of pests, swift action pays off and we have suggested a period of seven days at the most.

[Your address]
[Today’s date]

[Name of your contact or landlord]
[Your landlord’s address]

[Your rent/tenant ID number]
{REF: any reference number you were given when previously raising this subject}

Dear [your landlord’s name],

I am a tenant of [name of your block or building] and I am writing to inform you about an infestation of {fleas/mice/rats/cockroaches/bedbugs/silverfish} in my flat {and those of my neighbours}.

This has been ongoing since [month or year] and is causing {some distress/unsanitary conditions/damage to the fixtures/health problems}.

As you will be aware, it is the duty of the landlord under the Homes (Fitness for Human Habitation) Act 2018 to keep rented accommodation fit for human habitation, and this includes dealing with pest issues. {The Landlord and Tenant Act 1985, section 11 also states that rented accommodation must not be allowed to fall into disrepair.} [Add details of any disrepair caused by the pests].

Please could you contact me at your earliest convenience to arrange a visit, during which I can show you the problem and discuss its rectification. {My phone number is xxxxx.}

I look forward to receiving your reply as a matter of urgency, but by [date, one week in the future] at the latest.

Yours sincerely,
[sign your name]
[print your name]

If you don’t get an answer within a week